Return Policy

Return Policy – Important Notice

Please read our return policy carefully before making a purchase. By placing an order with Sofia & Claire, you agree to the terms outlined below. No exceptions will be made.

Returning a Product

Timeframe

You have 30 days from the date you receive your product to request a return.

If more than 30 days have passed since delivery, we are unfortunately unable to offer a refund or exchange.

Conditions for Returns

Returned items must meet all of the following conditions:

  • Unused

  • In their original packaging

  • In the same condition as received

For products where hygiene is important, items must be thoroughly cleaned before initiating the return process.

Damage Due to Personal Use

Sofia & Claire is not responsible for damage caused by:

  • Misuse

  • Negligence

  • Improper handling

Only manufacturing defects are covered under this return policy.

Exceptions (Non-Returnable Items)

For hygiene and safety reasons, the following items cannot be returned:

  • Underwear

  • Lingerie

  • Other sealed hygiene products once opened

How to Start the Return Process

To request a return, please contact us by email at info@sofia-claire.com and include the following information:

  • Your order number

  • The reason for the return

  • A photo of the item (required if damaged or defective)

  • Your contact information

Returns sent without prior approval will not be accepted.

Refunds

Refund Procedure

Once your return has been received and inspected, you will be notified by email regarding the approval or rejection of your refund request.

If approved, your refund will be processed within 30 days and automatically applied to your original payment method.

Delayed or Missing Refunds

If you have not received your refund after 30 days:

  1. Please double-check your bank or card account.

  2. If the issue persists, contact us at info@sofia-claire.com.

Return Costs

  • Return shipping costs are the responsibility of the customer

  • We strongly recommend using a trackable shipping method

  • Sofia & Claire is not responsible for returns lost in transit

Return Address

All returns must be shipped to Asia.

Return shipping costs start at $25 and are fully borne by the customer.

Exceptions – Defective or Incorrect Products

If you receive a defective or incorrect item:

  • We will send a replacement at no additional cost

  • If the issue occurs again with the replacement, you will receive a full refund

Order Cancellation

Orders cannot be cancelled after 24 hours of being placed due to our automated processing system.

Questions?

For any questions regarding returns or refunds, please contact us at:

Email: info@sofia-claire.com